F.A.Q

You can buy your tickets through this website or through one of our other sales channels such as GetYourGuide, Viator and Tripadvisor.
Please note that your tickets are only valid for the specific date you have chosen. Value vouchers and tickets that are non date specific expire at the latest availability of the pricelist but not longer than 1 year after the purchase date.
The following cancellation conditions apply:

  • 8 or more days in advance: full refund except the transaction and cancellation fees.
  • 7 to 1 day(s): 50 % of the ticket price
  • Less than 1 day: 100 %
  • No-show: 100 %
It is up to the customer to choose between money back or a value voucher. Please note that in the case of a full refund 3% of the paid amount plus €0,49 per ticket will be withheld as it is a non refundable transaction fee by Regiondo and Stripe at the time of booking. An additional cancellation fee of €0,49 per ticket does also apply. Please read our terms and conditions.
We highly recommend that you show up 10 minutes before your scheduled departure time. Showing up late may result in missing the tour. Missed tours will not be refunded.
We understand things come up so we will happily change your date or time, as long as we have availability. If you must make a change, please contact us.
Tips are not included in the tour price. We do ask that you consider tipping your tour guide as it is part of the way they earn their money. It is also a great incentive for them to do their best each and every time :)
Every offer has a description on what to bring for the specific instance. Most of our offers take place outside so please dress accordingly to the weather prediciton.
We offer unique experiences and action packed tours filled with dozens of sites and attractions visited. All of our tours feature an experienced, local, entertaining guide. Some offers have special extras so please read the description of the specific offer.
If the weather poses a safety risk, the activity may be canceled/terminated both before and during the activity. If this happens before the start of the activity, a refund will follow. Rescheduling is also possible. Please read our terms and conditions.
Depends on the offer. Please read the description of the specific offer.
Generally speaking food and/or drinks are not included in the offer. However, there are exceptions. Please read the description of the specific offer.
Our public tours don’t have this possibility but some of our private tours do. Please read the description of the specific offer and contact us if needed. More information about the meeting points and how to get there can be found on your ticket.